1) Introduction

These terms and conditions govern the contract between the individual(s) purchasing the travel event services (hereafter “the client(s)”) and Outback Adventure Safaris (hereafter “the company”) to the exclusion of all other terms and conditions, save for those implied by law. No variation to these terms and conditions shall be valid unless given in writing and signed by the client and the company director.

2) Acceptance of booking

The person (‘head of the group’) who signifies his/her acceptance of a booking does so on behalf of persons under his/her authority, which means that all group members are equally bound by these terms and conditions.

3) Subject of these terms

All offers, estimations, or quotations provided by or bookings made with the company are subject to these terms.

4) Deposit

To secure a booking, a non-refundable deposit is required, which shall be the sum of 30% of the land arrangement costs, plus the full amount for the gorilla permits (US$ 800 per permit), the chimpanzee permits (US$ 200), and all air tickets (if needed) for each person in the group.

5) Full payment

The full amount owed by the client to the company shall be payable not less than six weeks before the date of departure.

If the full amount is not paid in due time, the company reserves the right to treat the booking as canceled.

The company will not be held responsible for price changes or over-bookings in the time between booking and receiving the deposit.

Bookings made within six weeks of the departure date must be paid in full immediately. Payments can be made by bank transfer to the company bank account in Uganda. Transfer costs are to be paid by the client(s).

Payments with credit or debit cards are possible.

6) Cancellation by the Company.

The company reserves the right to cancel the event or any part of it for any of the following reasons:
– If the company or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and cannot reasonably be overcome.
– If the company reasonably believes that you may cause harm or damage to its reputation or the reputation of its suppliers or property belonging to its suppliers.
– If a company supplier or suppliers is/are unable to host the event for any reason.
– If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event.
Should the company cancel an event, it shall be rescheduled for a mutually convenient date, or a refund shall be provided to the client.
Save as above, the company shall be under no further liability to the client for cancellation of the event or any part of it. If, due to reasons beyond our control, an event is unable to take place (but not limited to the closure of premises, the ceasing of trading, or a change in the supplier’s management, the company will provide the client with an alternative event, and if this does not prove possible, shall refund the cost of the event.

7a) Cancellation by client(s)

The cancellation of a booking by the client must be made in writing and signed by the group head.

The amount of the cancellation fee is calculated according to the date on which the company receives the written cancellation notice:
– Between 6 weeks and 28 days before the departure date, the cancellation fee is 30% of the land arrangement plus the full cost of gorilla permits, chimpanzee permits, and flight portions.
– 27 to 14 days before the departure date, the cancellation fee is 75% of the total cost of the booking plus the full cost of gorilla permits, chimpanzee permits, and flight portions.
– 13 to 7 days before the departure date, the cancellation fee is 90% of the total cost of the booking plus the costs of gorilla permits, chimpanzee permits, and flight portions.
– Within 1 week of the departure date, the cancellation fee is 100%.
– Cancellation before the deposit has been made will not incur any fees.
Cancellation, medical, and repatriation insurance are compulsory for all Outback Adventure  Safaris, and it is the client’s responsibility to arrange such insurance through the client’s broker.

It is strongly recommended that clients also take out insurance to cover emergency travel and accommodation, lost baggage, and any other cover the clients deem fit.

Other than compulsory insurance, the decision of which insurance coverage he/she obtains is solely the responsibility of the client.

7b) Cancellation of clients joining a group

If one or more clients of a larger private group cancel a trip, they will be charged their part of the shared costs for that group trip, so that the rest of the group will not face any price increase.

This amount is in addition to the general cancellation fees (as listed in section 7a).

8) Alterations made by Client(s)

The company shall try to accommodate any reasonable changes the client wishes to make to the event. Alterations and amendment requests should be made with the company and not with end suppliers.

And such requests should be made in writing to the company by the group head. These changes shall not be deemed accepted until confirmed in writing by the company.

If the client wishes to increase or decrease the number of persons participating in the event, this may be done up to six weeks before the date upon which your event is due to start without additional charge.

All amendments made after that date will incur an administration charge of US$ 50.00 per person.

The company cannot guarantee that the change to the price will be pro-rata, but will instead depend upon the arrangements the company can make with its suppliers.

Subject to the company’s written agreement, the client may transfer a booking to a person who satisfies all the conditions applicable to the event.

9) Alterations made by the Company

When requested accommodation is fully booked or otherwise unavailable, the company reserves the right to change the accommodation to accommodation of the same standard in the same area. This change will be communicated to the client.

10) Fare increases

Fare increases may occur due to any increase in airline tariffs, fuel costs, game reserve fees, or fluctuation of exchange rates. The company reserves the right to modify the fare and add a surcharge. Should any clients refuse to accept and pay such a surcharge, the company reserves the right to cancel the tour.

11) Client Responsibility

The client acknowledges that it is solely his/her responsibility to ensure that he/she has the necessary travel documents that may be required in respect of the proposed tour and itinerary, as well as all health and other certificates that may be required.

12) Special Requests

Clients with special requests must specify them to the company in the booking reservation form.

Whilst the company will always endeavor to accommodate such requests, it cannot guarantee that this will always be possible.

13). Force Majeure

The Company shall not be liable for any loss, damage, delay, cancellation, curtailment, alteration, or additional expense arising directly or indirectly from circumstances beyond its reasonable control.

Such circumstances include, but are not limited to:

  • Epidemics, pandemics, disease outbreaks, or public health emergencies;
  • Government travel advisories, warnings, restrictions, or recommendations;
  • Border closures;
  • Quarantine requirements;
  • Acts of God;
  • Floods, droughts, earthquakes, storms, or other natural disasters;
  • Civil unrest, riots, strikes, labor disputes, or war;
  • Terrorism or threats of terrorism;
  • Airline disruptions, cancellations, or schedule changes;
  • Closure of national parks, reserves, attractions, or tourism facilities;
  • Government actions or regulations.

Where a tour cannot proceed due to a Force Majeure event, the Company may, at its discretion:

  • Reschedule the tour.
  • Issue a credit note.
  • Substitute services of similar value; or
  • Refund recoverable amounts received from suppliers.

The Company shall not be liable for any non-recoverable costs, including but not limited to gorilla permits, chimpanzee permits, flights, accommodation deposits, and other third-party supplier charges.

14) Government Travel Advisories and Client Decisions Not to Travel

Government-issued travel advisories, recommendations, warnings, or alerts shall not automatically entitle the client to cancel a booking without penalty w

where the destination remains legally open and operational.

If a client elects not to travel due to:

  • A travel advisory.
  • Fear of travel;
  • Health concerns;
  • Epidemic or disease outbreak;
  • Personal risk assessment;

Such cancellation shall be treated as a voluntary cancellation by the client and shall be subject to the cancellation terms set out in Clause 7.

The Company will, where possible, assist clients in seeking supplier goodwill, permit rescheduling, credits, or alternative travel dates, but cannot guarantee approval by third-party suppliers.

15). Gorilla and Chimpanzee Permit Conditions

Gorilla permits, chimpanzee permits, and other wildlife tracking permits are issued by government wildlife authorities and are subject to the rules and policies of the issuing authority.

Once purchased, permit fees are generally non-refundable unless otherwise authorized by the issuing authority.

Where the issuing authority permits a date change, transfer, or refund, the Company shall use reasonable efforts to assist the client, but cannot guarantee approval.

The Company shall not be liable for losses arising from:

  • Permit date changes requested by the client.
  • Refusal of a permit rescheduling request by the issuing authority;
  • Closure of tracking activities by government authorities;
  • Changes to permit policies made by wildlife authorities.

16) Limitation of Liability

The Company acts solely as an intermediary between clients and independent suppliers, including airlines, lodges, hotels, transport providers, wildlife authorities, and other service providers.

The Company shall not be liable for:

  • Injury;
  • Illness;
  • Death;
  • Loss of property;
  • Theft;
  • Delays;
  • Missed connections;
  • Supplier insolvency;
  • Supplier negligence;
  • Airline schedule changes;
  • Government actions or restrictions.

The Company’s maximum liability arising from any booking shall not exceed the amount actually paid by the client to the Company for the services directly supplied by the Company.

17) Travel Insurance

Comprehensive travel insurance is mandatory for all clients travelling with the Company.

Such insurance should include:

  • Medical expenses;
  • Emergency evacuation;
  • Repatriation;
  • Cancellation and curtailment;
  • Pandemic and epidemic cover where available;
  • Loss of baggage;
  • Personal liability.

Failure to obtain adequate insurance shall be entirely at the client’s own risk.

18) Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Uganda.

Any dispute arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Uganda.

Outback Adventure Safaris reserves the right to amend these Terms and Conditions at any time. The version applicable to a booking shall be the version in effect at the time the booking is confirmed.